Return & Refund Policy

1. Return Period

We accept return requests within 30 days of receiving your order. Return requests submitted more than 30 days after delivery will not be accepted, unless otherwise required by applicable law. To help us review your request efficiently, please contact us through support@larkbeam.com and include your order number, the item information, and the reason for the return.

2. Eligible Return Condition

Returned items must be in a condition suitable for resale. They should be clean, complete, undamaged, and include all original components, packaging, documentation, accessories, labels, or promotional items where applicable. Returns may be refused if an item is incomplete, damaged, altered, contaminated, improperly handled, or otherwise no longer suitable for resale.

3. Return Process

Before sending any item back, please contact us through support@larkbeam.com to request return instructions. Please do not return items without approval, because the return address may vary depending on the order, item type, and delivery location. After your request is reviewed, we will provide the appropriate return instructions if your order is eligible for return.

4. Return Shipping Costs

If the return is caused by personal reasons, such as change of mind, wrong item selection, wrong size or color choice, or no longer needing the product, the customer is responsible for the return shipping cost. If the return is caused by our error, such as sending the wrong item, a clearly defective product, or an item damaged before delivery, we will provide a reasonable return solution according to the case.

5. Damaged, Defective, or Problem Items

Please inspect your order as soon as it is delivered. If you receive a damaged, defective, incorrect, incomplete, or otherwise problematic product, please contact us through support@larkbeam.com within 48 hours after delivery. Please provide your order number, clear photos or videos of the product, photos of the packaging, the shipping label, and a brief description of the issue so we can review the case properly.

6. Refund Review and Approval

After we receive and inspect the returned item, we will notify you whether the refund has been approved. Refund approval depends on the return period, product condition, return reason, and whether the returned item matches the approved return request. If the returned item is not eligible, incomplete, damaged, used, or different from the approved return request, the refund may be refused or adjusted where permitted by applicable law.

7. Refund Method and Timing

Approved refunds will be issued to the original payment method used at checkout. We support Stripe and PayPal payments, and refunds will be processed through the original payment channel whenever possible. After the refund is approved and processed, the refunded amount will usually appear in your original payment account within 7 business days, depending on Stripe, PayPal, your bank, card issuer, or payment provider processing time.

8. Payment Disputes and Chargebacks

If you have any issue with your order, payment, delivery, return, or refund, please contact us through support@larkbeam.com before opening a payment dispute or chargeback. We keep order records, payment records, shipping information, tracking details, delivery confirmation, return communication, and refund records to help review and resolve cases fairly. Opening a Stripe or PayPal dispute before contacting us may delay the resolution process because the case must then follow the payment provider’s review procedure.