Privacy Policy

1. Introduction

This Privacy Policy explains how BASIC GOODS WHOLESALE collects, uses, stores, protects, and shares personal information when you visit larkbeam.com, place an order, contact us, use our tracking page, or interact with our website services.

2. Information We Collect

We may collect information that you provide directly, including your name, email address, phone number, billing address, shipping address, order details, payment confirmation information, and messages sent to us through email or website forms. We may also collect limited technical information such as IP address, browser type, device type, pages visited, and basic website activity needed for security, fraud prevention, and service improvement.

3. Order and Shipping Information

When you place an order, we collect the information needed to process payment, confirm the order, arrange shipment, provide tracking updates, handle delivery issues, and respond to return or refund requests. Because we support worldwide delivery, shipping information may be shared with logistics carriers, delivery partners, customs-related service providers, or other parties necessary to complete delivery.

4. Payment Information

We support payments through Stripe and PayPal. Payment details are processed securely by the selected payment provider. We do not store full card numbers, CVV codes, PayPal login details, or full payment credentials on our website. We may receive limited payment-related records such as payment status, transaction reference, payment method type, fraud review result, billing confirmation, and refund status.

5. How We Use Your Information

We use personal information to process orders, confirm payments, ship products, provide order tracking, respond to customer service requests, review damaged package claims, manage returns and refunds, prevent fraud, improve website performance, and comply with legal or regulatory obligations. We do not sell your personal information.

6. Stripe and PayPal Dispute Support

To help resolve payment disputes, chargebacks, fraud claims, delivery questions, or refund reviews, we may keep and provide relevant order records to Stripe, PayPal, banks, card networks, or payment review teams where necessary. These records may include order confirmation, customer communication, payment status, shipping address, tracking number, delivery confirmation, return request details, refund records, and evidence related to damaged or problem packages.

7. Legal Basis for Processing

Where applicable, we process personal information based on contract performance, legitimate business interests, legal compliance, consent, or the need to protect our website, customers, payment systems, and business operations. For example, order and shipping information is processed to complete your purchase, while security logs may be processed to prevent fraud or unauthorized access.

8. Information Security Measures

We use reasonable technical and organizational safeguards to protect customer information. These measures may include HTTPS connections, SSL/TLS encryption for data transmitted through the website, secure hosting controls, access restrictions, limited administrative permissions, account authentication, malware monitoring, software updates, and internal handling procedures designed to reduce unauthorized access, loss, misuse, or alteration of data.

9. Payment Security

Payment security is handled through Stripe and PayPal’s secure payment infrastructure. Sensitive payment information is entered through or processed by the payment provider rather than being stored directly by us. We use payment records only to confirm transactions, detect suspicious activity, process refunds, respond to disputes, and maintain accurate order history.

10. Data Protection Practices

We limit access to customer data to people or service providers who need it for order handling, shipping, customer support, payment review, fraud prevention, website maintenance, or legal compliance. We also aim to collect only the information reasonably necessary for those purposes and avoid keeping information longer than needed.

11. Cookies and Website Technologies

larkbeam.com may use cookies and similar technologies to support shopping cart functions, checkout operation, website security, analytics, performance monitoring, and user experience improvements. Some cookies are necessary for the website to work properly, while others may help us understand how visitors use the site.

12. Sharing Personal Information

We may share personal information with trusted third parties only when needed to operate our website and fulfill services. These parties may include payment processors such as Stripe and PayPal, shipping carriers, delivery service providers, website hosting providers, security tools, analytics services, customer support tools, professional advisers, or authorities when required by law. We do not allow third parties to use customer information for unrelated purposes.

13. International Orders and Data Transfers

Because we support worldwide shipping, your order information may be processed or transferred across regions when necessary for payment processing, delivery, customs handling, fraud prevention, or customer support. When information is transferred, we take reasonable steps to protect it according to this Privacy Policy and applicable data protection requirements.

14. Data Retention

We generally retain customer data for 1 year from the date it is collected or from the date of the related order activity, unless a longer period is required for legal compliance, payment dispute handling, tax records, fraud prevention, unresolved claims, chargeback review, or enforcement of our policies. After the retention period ends, we will delete, anonymize, or securely limit the use of the information where appropriate.

15. GDPR Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, you may have rights under applicable data protection laws, including the right to access, correct, delete, restrict, object to certain processing, withdraw consent where processing is based on consent, and request a copy of your personal data. To exercise these rights, please contact us through support@larkbeam.com. We may need to verify your identity before completing your request.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, payment privacy, data security, order records, GDPR rights, or how we handle customer data, please contact us through support@larkbeam.com. You may also reach us by phone at +1(480)597-2067 or by mail at 1684 W Shaw Ave, Fresno, CA 93711, USA.