Terms of Service

1. Agreement to Terms

Welcome to larkbeam.com. By visiting our website, placing an order, creating a checkout request, contacting us, or using any service on this website, you agree to follow these Terms of Service and all policies linked within these terms.

2. Website Operator

This website is operated by BASIC GOODS WHOLESALE. References to “we,” “us,” and “our” mean BASIC GOODS WHOLESALE. References to “you” or “customer” mean the person visiting the website, placing an order, making a payment, or contacting us about products, delivery, returns, refunds, or support.

3. Website Use

You agree to use this website only for lawful shopping, browsing, payment, order tracking, and customer service purposes. You must not misuse the website, interfere with its normal operation, attempt unauthorized access, submit false information, or use the website for fraudulent activity.

4. Product Information

We try to provide accurate product names, descriptions, images, prices, availability, and related information. However, minor differences may occur due to display settings, production batches, photography, packaging updates, or website errors. We reserve the right to correct errors before or after an order is placed, where permitted by law.

5. Order Acceptance

Placing an order does not automatically mean the order has been accepted. We may review order information, payment status, address details, fraud risk, product availability, and shipping eligibility before confirming shipment. We may cancel or refuse an order if the information is incomplete, incorrect, suspicious, unavailable, or not serviceable.

6. Customer Information

You are responsible for providing accurate billing, shipping, contact, and payment information. If an order is delayed, lost, returned, or cannot be delivered because of incorrect or incomplete information provided by you, additional fees, deductions, or cancellation may apply.

7. Pricing and Currency

Product prices, shipping fees, taxes, discounts, and order totals are shown at checkout. Our transaction currency is U.S. dollars (USD). If your payment account uses another currency, your bank, card issuer, PayPal, or payment provider may apply currency conversion, exchange rate differences, or additional service fees.

8. Payment Terms

We accept secure payments through supported payment methods, including card payments, PayPal, Apple Pay, Google Pay, and other available checkout options shown on the payment page. Payment security, failed payments, refund method, and payment dispute handling are explained in our Payment Policy.

9. Payment Security

Payments may be processed by Stripe, PayPal, or other supported payment providers shown at checkout. We do not store full card numbers, CVV codes, PayPal login details, Apple Pay credentials, Google Pay credentials, or full payment account information on our website. Payment records may be kept only as needed for order confirmation, refunds, fraud prevention, dispute review, and legal compliance.

10. Shipping Terms

We support worldwide delivery for eligible orders, including the United States and other worldwide regions. Shipping fees, free shipping thresholds, estimated delivery time, remote-area review, tracking updates, customs issues, and damaged package reporting are explained in our Shipping Policy.

11. Delivery and Risk

After an order is shipped, delivery time may be affected by carrier service, customs clearance, local delivery conditions, weather, remote areas, holidays, or events outside our direct control. Customers should monitor tracking information and contact us through support@larkbeam.com if a delivery issue needs review.

12. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges depending on the destination country or region. These charges are generally the customer’s responsibility unless otherwise required by applicable law. Please review our Shipping Policy for more shipping-related details.

13. Returns and Refunds

Return requests must be submitted within 30 days of receiving the order. Requests submitted after 30 days will not be accepted unless otherwise required by applicable law. Product condition, return process, return shipping fees, damaged item reporting, refund approval, and refund timing are explained in our Return & Refund Policy.

14. Damaged or Problem Products

If you receive a damaged, defective, incorrect, incomplete, or otherwise problematic product, please contact us through support@larkbeam.com within 48 hours after delivery. You should provide your order number, photos or videos of the product, packaging photos, shipping label photos, and a short description so the case can be reviewed properly.

15. Privacy and Data Protection

We collect and use customer information for order processing, payment confirmation, shipping, tracking, customer support, returns, refunds, fraud prevention, dispute review, and legal compliance. Our data security measures, HTTPS and SSL/TLS protection, Stripe and PayPal payment privacy, GDPR rights, and 1-year data retention rule are explained in our Privacy Policy.

16. Disputes and Communication

If you have a question about an order, payment, delivery, product issue, return, or refund, please contact us through support@larkbeam.com before opening a chargeback, PayPal claim, Stripe dispute, or legal complaint. We keep order records, payment records, tracking details, delivery confirmation, return communication, refund records, and customer support messages to help resolve disputes fairly.

17. Governing Law and Court Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of the country or region where our business address is located, as shown in 1684 W Shaw Ave, Fresno, CA 93711, USA, unless mandatory consumer protection laws require otherwise. Any dispute, claim, or legal proceeding arising from these Terms, your use of larkbeam.com, or any order placed through this website shall be submitted to the competent courts with jurisdiction over our business address location. Disputes shall be handled by the court, and the court’s decision shall apply according to applicable law.

18. Policy Updates

We may update these Terms of Service from time to time to reflect website changes, payment requirements, shipping updates, legal obligations, or operational needs. The updated version will be posted on this page. Continued use of larkbeam.com after changes are posted means you accept the updated Terms of Service.