FAQs

1. What regions do you ship to?

We support worldwide delivery for eligible orders placed through larkbeam.com, including the United States and other worldwide regions. Shipping availability may depend on the destination, local carrier service, customs rules, and delivery restrictions.

2. How long does order processing take?

Orders are generally processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays.

3. What are the shipping fees?

For the United States, the shipping fee is ＄5.99. For other worldwide regions, the shipping fee is ＄7.99. The final shipping fee will be shown at checkout before you complete payment. Please see our Shipping Policy for more details.

4. Do you offer free shipping?

Yes. For orders shipped to the United States, free shipping is available for orders of ＄110.00 or more. Other worldwide regions currently do not have a free shipping promotion unless a different offer is clearly displayed at checkout.

5. How long will delivery take?

Delivery time depends on the destination, carrier route, customs clearance, local delivery conditions, weather, holidays, and remote-area service availability. Delivery times are estimates only and are not guaranteed.

6. Can remote areas be delivered?

Some remote areas, islands, military addresses, restricted zones, or locations with limited courier access may require additional review. If your address may be difficult to service, please contact us through support@larkbeam.com before placing your order.

7. Where can I track my order?

After your order is shipped, tracking information will be sent to the email address used at checkout. You can also check your order status through our Track Order page.

8. Why is my tracking not updating?

Tracking information may take 48–72 hours to update after shipment because of carrier scanning delays or system processing time. Please allow additional time for the tracking details to appear.

9. Will I need to pay customs duties or taxes?

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges depending on the destination country or region. These charges are generally the customer’s responsibility unless otherwise required by law.

10. What payment methods do you accept?

We accept secure payment methods shown at checkout, which may include Visa, Mastercard, American Express, Discover, JCB, PayPal, Apple Pay, and Google Pay. Payments may be processed through Stripe, PayPal, or other supported checkout providers.

11. What currency do you use?

Our website uses U.S. dollars (USD) as the transaction currency. If your card, bank account, or PayPal account uses a different currency, your payment provider may apply currency conversion or additional fees.

12. Is my payment information secure?

Yes. We use HTTPS, SSL/TLS encryption, secure checkout pages, access controls, and payment security measures. We do not store full card numbers, CVV codes, PayPal login details, Apple Pay credentials, Google Pay credentials, or full payment account information. Please review our Payment Policy and Privacy Policy for more information.

13. What should I do if my payment fails?

If your payment fails, please check whether your card details, billing information, available balance, bank restrictions, or payment provider security checks are causing the issue. You may also try another supported payment method or contact your bank or payment provider.

14. What is your return period?

We accept return requests within 30 days of receiving your order. Return requests submitted more than 30 days after delivery will not be accepted, unless otherwise required by applicable law. Full details are available in our Return & Refund Policy.

15. What condition must returned items be in?

Returned items must be in a condition that does not affect resale. Items should be clean, complete, undamaged, and returned with original packaging, accessories, manuals, tags, labels, or gifts where applicable.

16. Who pays for return shipping?

If the return is caused by personal reasons, such as change of mind, wrong selection, wrong size or color choice, or no longer needing the product, the customer is responsible for return shipping costs. If the issue is caused by our error, such as a wrong item, clear defect, or item damaged before delivery, we will review and provide a reasonable solution.

17. What should I do if I receive a damaged or incorrect item?

Please contact us through support@larkbeam.com within 48 hours after delivery. Include your order number, clear photos or videos of the product, photos of the packaging, the shipping label, and a brief description of the issue so we can review the case properly.

18. When will I receive my refund?

Approved refunds will be issued to the original payment method used at checkout. After the refund is approved and processed, the refunded amount will usually appear in your original payment account within 7 business days, depending on Stripe, PayPal, your bank, card issuer, or payment provider processing time.